Privacy Policy

RiseOne Maintenance is a property maintenance company operating UK-wide. We are the data controller for personal data collected through this website and our service operations. Contact us at: Riseonemaintenance@gmail.com or by phone on 07506 866763.

We may collect and process the following categories of personal data: • Contact details — name, email address, phone number, and property address provided when you book a job, use our contact form, or register for a portal account. • Job information — details of work requested, property access instructions, visit dates, and completion records. • Payment data — when you pay via Stripe, your card details are processed directly by Stripe and are never stored on our systems. We retain transaction references and amounts for invoicing and accounting purposes. • Portal account data — login credentials (securely hashed), role, and activity records for customer and subcontractor portal users. • Worker data — for subcontractors and employed operatives: name, trade, registration numbers (Gas Safe / NICEIC), location, and work history. • Technical data — IP address, browser type, device information, and pages visited, collected automatically via cookies and server logs.

We use your personal data for the following purposes: • To provide and manage property maintenance services you have requested. • To process bookings, schedule jobs, and communicate about your work. • To issue invoices and process payments via Stripe. • To operate and secure our customer and subcontractor portals. • To comply with legal obligations, including Gas Safe and NICEIC record-keeping requirements. • To respond to enquiries submitted via our contact form or by phone. • To improve our website and services using aggregated, anonymised analytics data. • To display relevant advertising via Google AdSense (where you have consented to cookies).

We process your personal data on the following legal bases under UK GDPR: • Contract — processing is necessary to fulfil a contract with you (e.g. carrying out booked maintenance work). • Legal obligation — we are required to retain certain records under Gas Safety, electrical safety, and financial regulations. • Legitimate interests — for fraud prevention, website security, and improving our services, where these interests are not overridden by your rights. • Consent — for non-essential cookies (including advertising cookies used by Google AdSense), which you may withdraw at any time via our cookie consent banner.

Our website uses cookies. We categorise them as follows: • Essential cookies — required for the website and portals to function correctly. These cannot be disabled. • Analytics cookies — help us understand how visitors use our site. We use these only with your consent. • Advertising cookies — used by Google AdSense to display relevant adverts. Google may use these cookies to personalise ads based on your browsing activity across sites. These are only set with your explicit consent. You can manage your cookie preferences at any time using the cookie consent banner displayed on your first visit. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal. For more information on how Google uses data from advertising cookies, visit: policies.google.com/technologies/ads

We share data with the following third-party services where necessary: • Stripe — payment processing. Your card data is handled directly by Stripe under their own privacy policy (stripe.com/gb/privacy). We receive only transaction references. • Google AdSense — advertising platform. Google may collect and use data in accordance with their privacy policy (policies.google.com/privacy). Advertising cookies are only set with your consent. • Google Analytics — website analytics (where enabled). Data is anonymised and aggregated. • Resend — transactional email delivery for booking confirmations, job notifications, and portal communications. • Our hosting provider — website and database hosting infrastructure. Data is stored within the UK/EEA. We do not sell your personal data to any third party.

We retain personal data only for as long as necessary: • Customer and job records — 7 years from the date of service, in line with HMRC requirements. • Gas safety and electrical certificates — minimum 2 years (Gas Safe) and 5 years (EICR) as required by law. • Portal account data — retained while your account is active and for 12 months after closure. • Marketing and enquiry data — deleted within 12 months if no service relationship is established. • Cookie and analytics data — as defined by the respective third-party service (typically 13–26 months).

Under UK GDPR, you have the following rights regarding your personal data: • Right of access — request a copy of the data we hold about you. • Right to rectification — ask us to correct inaccurate or incomplete data. • Right to erasure — request deletion of your data where there is no lawful reason to retain it. • Right to restrict processing — ask us to limit how we use your data in certain circumstances. • Right to data portability — receive your data in a structured, machine-readable format. • Right to object — object to processing based on legitimate interests or for direct marketing. • Rights related to automated decision-making — we do not make solely automated decisions that significantly affect you. To exercise any of these rights, contact us at Riseonemaintenance@gmail.com. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), hashed password storage, role-based access controls within our portals, and restricted access to personal data on a need-to-know basis.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact us: Email: Riseonemaintenance@gmail.com Phone: 07506 866763 Website: riseonemaintenance.com