Terms of Service

RiseOne Maintenance ('we', 'us', 'our') is a property maintenance company operating UK-wide. We provide gas, electrical, plumbing, carpentry, painting, and general maintenance services to residential and commercial customers. Contact: Riseonemaintenance@gmail.com | 07506 866763 | riseonemaintenance.com

2.1 We provide property maintenance services including but not limited to: gas safety inspections and repairs, electrical installation and testing, plumbing, carpentry, painting and decorating, and emergency callout response. 2.2 All gas work is carried out by Gas Safe registered operatives. All electrical work is carried out by NICEIC-registered operatives where applicable. 2.3 We reserve the right to decline any job at our discretion, including where access is unsafe, the scope of work is outside our capabilities, or where we have reasonable grounds to do so. 2.4 Quoted prices are estimates unless confirmed in writing as a fixed price. Final charges may vary where unforeseen work is required; we will notify you before proceeding with any additional work.

3.1 Bookings may be made via our website, by phone, or by email. A booking is confirmed when we send written confirmation. 3.2 We will make every reasonable effort to attend at the agreed time. We are not liable for delays caused by circumstances beyond our control, including traffic, weather, or prior job overruns. 3.3 Cancellations by the customer: We ask for at least 24 hours' notice for standard bookings. Cancellations made with less than 24 hours' notice may incur a cancellation fee of up to 50% of the quoted job value to cover operative time and travel costs. 3.4 Emergency callout bookings: Due to the nature of emergency work, cancellations after an operative has been dispatched will incur the full callout fee. 3.5 Cancellations by us: We reserve the right to cancel or reschedule a booking. Where we cancel, we will provide as much notice as possible and will not charge any cancellation fee.

4.1 Payment is due upon completion of work unless otherwise agreed in writing in advance. 4.2 We accept payment via bank transfer, card payment through our Stripe-powered payment page, or other methods agreed at the time of booking. 4.3 Online payments are processed securely by Stripe, Inc. By making a payment through our website, you agree to Stripe's terms of service (stripe.com/gb/legal). We do not store your card details. 4.4 Invoices not paid within 30 days of the due date may incur late payment interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable. 4.5 We reserve the right to withhold completion certificates (including CP12 Gas Safety Records and EICRs) until full payment has been received. 4.6 Disputed invoices must be raised in writing within 7 days of receipt. Undisputed portions of an invoice remain payable by the original due date.

5.1 You must ensure safe and reasonable access to the property at the agreed time. Failure to provide access may result in a wasted visit charge. 5.2 You must disclose any known hazards at the property (e.g. asbestos, structural issues, previous gas or electrical faults) before work commences. 5.3 You are responsible for ensuring that any third-party consents required for the work (e.g. landlord permission, listed building consent) are obtained before we begin. 5.4 Where you are a landlord, you confirm that you have the legal right to authorise the work at the property and that tenants have been given appropriate notice.

6.1 We carry public liability insurance and will remedy any damage directly caused by our negligence or that of our operatives. 6.2 Our total liability to you in connection with any single job or claim shall not exceed the value of the invoice for that job, except where liability cannot be limited by law (e.g. death or personal injury caused by our negligence). 6.3 We are not liable for: pre-existing defects or damage at the property; consequential or indirect losses (e.g. loss of rental income, business interruption); damage caused by your failure to disclose known hazards; or work carried out by third parties. 6.4 We are not liable for any failure to perform our obligations caused by circumstances beyond our reasonable control, including but not limited to extreme weather, supply chain disruption, or national emergencies. 6.5 Nothing in these Terms limits or excludes liability that cannot be excluded under applicable law, including the Consumer Rights Act 2015 where you are a consumer.

7.1 We warrant that all work will be carried out with reasonable skill and care, using materials of satisfactory quality, in accordance with applicable regulations. 7.2 If you believe work is defective, you must notify us in writing within 30 days of completion. We will inspect the work and, where a defect is confirmed to be our responsibility, remedy it at no additional charge. 7.3 Warranty claims will not be accepted where defects arise from misuse, interference with our work by third parties, or normal wear and tear.

8.1 Access to the customer portal is provided to allow you to view job history, invoices, and account details. 8.2 You are responsible for keeping your login credentials secure. Notify us immediately if you suspect unauthorised access to your account. 8.3 We reserve the right to suspend or terminate portal access where these Terms are breached or where we reasonably suspect fraudulent activity. 8.4 The portal is provided as a convenience. We do not guarantee uninterrupted availability and are not liable for any loss arising from temporary unavailability.

9.1 Access to the subcontractor portal is available to registered operatives and subcontractors working with RiseOne Maintenance. 9.2 By registering on the subcontractor portal, you confirm that you hold all necessary qualifications, licences, and registrations required to carry out the work you undertake (including Gas Safe registration for gas work and NICEIC registration for electrical work where applicable). 9.3 You agree to carry out all work to the standard required by applicable regulations and RiseOne Maintenance's quality requirements. 9.4 You must not share your portal login credentials with any other person. Each operative must register individually. 9.5 Certificate submissions (CP12, EICR, PAT, etc.) submitted via the portal are subject to review and approval by RiseOne Maintenance management before being issued to customers. Submission does not guarantee approval. 9.6 We reserve the right to suspend or terminate portal access, and to cease engaging a subcontractor, where these Terms are breached, where work quality is unsatisfactory, or where registration or qualification requirements are not met. 9.7 Subcontractors are engaged as independent contractors and not as employees of RiseOne Maintenance. Nothing in these Terms creates an employment relationship.

10.1 You may use our website for lawful purposes only. You must not use it in any way that is unlawful, harmful, or that infringes the rights of others. 10.2 We make reasonable efforts to ensure the accuracy of information on our website but do not warrant that it is complete, current, or error-free. 10.3 We reserve the right to modify or withdraw any part of our website at any time without notice. 10.4 Our website may contain links to third-party websites. We are not responsible for the content or practices of those sites.

All content on this website — including text, images, logos, and design — is owned by or licensed to RiseOne Maintenance. You may not reproduce, distribute, or use any content without our prior written permission, except as permitted by law.

12.1 If you have a complaint about our services, please contact us in the first instance at Riseonemaintenance@gmail.com or by phone on 07506 866763. We aim to acknowledge complaints within 2 business days and resolve them within 14 days. 12.2 If we are unable to resolve a dispute directly, you may refer the matter to an independent alternative dispute resolution (ADR) scheme. As a consumer, you may also use the Online Dispute Resolution platform provided by the European Commission (available at ec.europa.eu/consumers/odr). 12.3 These Terms and any dispute arising from them are governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms from time to time. The date at the top of this page shows when they were last revised. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms. For ongoing service contracts, material changes will be notified to you directly.

For any questions about these Terms, please contact us: Email: Riseonemaintenance@gmail.com Phone: 07506 866763 Website: riseonemaintenance.com